Have you had problems sending or receiving mail? Have you had important documents or packages turn up missing? Have you been receiving your neighbors mail, or do they get yours?

On and off over the past year, we have received scores of complaints similar to this about US mail service. Even here in the office, we’ve had mail go missing and received mail addressed to other buildings on Sheridan Road. Unfortunately, we have no way to directly control or solve these problems.

At the September 28th Meeting, the Board asked Management to coordinate a letter writing campaign to hopefully give our friends at the Uptown Station a boost out of their chairs. So, throughout November, the Management Office will assist owners and residents to communicate the problems you’ve experienced to USPS. We will gather up written information about your experiences and submit statements to USPS via mail and email.

Our plan is simple – just stop by the office and share your experience, or shoot us an e-mail with an explanation in writing. We will complete an on online form letter based on the information you give us.

Here is what we need:

1. Exactly what happened, i.e., a new debit card was sent from the bank and it arrived in your neighbors mailbox; or you keep receiving mail you send “Return To Sender” despite it being properly addressed.

2. The date this occurred. (An approximate date is fine, but the more definitive information we have, the more credible the complaint will be.)

3. Any other relevant facts or information – receipts and tracking numbers for packages, pictures of any envelopes if possible.

4. If you have an actual piece of mail in hand, a picture would be helpful. For example if you get mail back “Return to Sender”, a copy to include with the letter would be helpful.

If you stop by the office, we will help by filling out an online form and submit it. We will also print it and have you sign it. We will give you a copy and keep a copy on file. The original will be mailed to USPS.

If you e-mail your complaint to the office, we will print a copy of the online submission and leave it for you at the front desk to sign before it is mailed.

YOU DO NOT NEED TO GO THROUGH MANAGEMENT – We are happy to help and coordinate this effort, to make it easier to demonstrate our collective dissatisfaction with the USPS. You can do this yourself if you prefer:

USPS Online Complaint Submission Form

Just follow the prompts and complete the blanks as indicated.

Print your complaint and keep a copy. Signed hard copies are being mailed to:

Joy Berard

CIC Manager

USPS Chicago District

433 W. Harrison, 4th Fl.

Chicago, IL 60699

If you have any questions, please contact the office.