UPDATED Saturday March 23rd

FINAL WEEK FOR FREE MODEM UPGRADES, through Monday April 1st.

If you have not already scheduled your upgrade to the new Modem, in order to take advantage of the faster 250MBPS speed, plan to do so right away!

You can call RCN Customer Care at (312) 955-2025 Monday through Friday from 9am – 6pm to schedule the
installation of your equipment and/or service. Installs can be completed at no charge if installed between
now and Monday, April 1, 2019.

Installations scheduled after April 1, 2019 are subject to standard installation charges.

UPDATED Friday March 15th

RCN Adding A Lobby Service Night To Help With Modem Upgrade Process

There will be 2 lobby service nights next week, instead of 1.

Monday March 18th – 5pm to 7pm

and

Tuesday March 19th – 5pm to 7pm

They’ve added the extra night to help answer your questions, and streamline the Modem Upgrade process. Representatives will be present both evenings, and you can stop by at your leisure or as time permits to address any issues you have with your RCN account, to answer questions or get your upgrade scheduled.

ORIGINAL POST:

Faster Internet Speed Coming!

If you do not already have the Modem which accommodates the higher speed, you must contact RCN to schedule your install. Free installation is available from Tuesday March 12th through Monday April 1st.

From The Team At RCN:

Dear Resident of 5415 N. Sheridan Rd.,

Great news! RCN is pleased to extend our bulk relationship with Park Tower Condominium Association by
providing residents with the latest technology in home entertainment! Your new Bulk Agreement includes the following:

 RCN Signature Video Service with over 304 channels
 RCN2Go® (TV On- the-Go)
 (1) 4-Tuner HD DVR Powered by TiVo
 (2) Dual Tuner HD DVR Powered by TiVo
 (2) Cable Cards
 Showtime/TMC
 250 Mbps High Speed Internet
 (1) Modem
 (1) Wireless Router
 (2) MOCA Bridges

The previous Agreement included two Digital Converter boxes and 25 Mbps High Speed Internet Service.

To avoid being billed for the equipment and services that were previously part of the Agreement, please contact RCN and schedule an appointment to have your new equipment and services installed no later than April 1st.

Once scheduled, your two Digital Converter boxes will be upgraded to two Dual Tuner HD DVRs powered by TiVo. You will also receive a new modem and router for the 250 Mbps High Speed Internet Service. It may take up to two billing cycles for these changes to appear on your monthly statement.

To have the new equipment installed you must do one of the following:
1. Call our Local Customer Care at (312) 955-2025 Monday through Friday from 9am – 6pm to schedule the
installation of your equipment and/or service. Installs can be completed at no charge if installed between
Tuesday, March 12, 2019 – Monday, April 1, 2019. Note: Installations scheduled after April 1, 2019
are subject to standard installation charges.

2. Sign-up in person. RCN Representatives will be at the building on Monday, March 18, 2019 from 5pm-
7pm to schedule the installation of your equipment and/or service. We’ll also be on hand to answer any
questions regarding your account.

In addition to the services included in your bulk package, RCN also offers digital phone service, expansive tiers of digital and HD programming, and much more. When contacting us, you will have the opportunity to personalize your RCN experience by adding to, or upgrading, your account with services that best fit your lifestyle.

We are excited to have this opportunity to provide you with our premier communication services and look forward to offering you the most innovative technology!

Thank you,

RCN