UPDATED January 27th

Service Elevator #5 has had to be taken out of service again.

While the prior problem occurring with Service Elevator  5, which serves all floors and garage levels, has been corrected, coincidentally a door operator problem began to occur. Specifically the scanning light which probes to make sure the door does not close on folks walking in and out of the elevator, has failed.

Last week, our problems actually included a number of computer and controller boards serving the car, which required replacement. Fortunately they isolated those problems and corrected them early this week.

The bad news with the present condition is an identical operator to the one we have is unavailable. They are obsolete and no longer manufactured. The good news is, a viable replacement which is also the latest technology, is available. OTIS fortunately has the part in stock and at this time working on scheduling the repair for early next week. Apparently this is as soon as they may have labor available to complete the necessary electrical modifications and installation of the new device.

We appreciate everyone’s continued patience and understanding while these conditions are addressed. Our team will continue to do their best to manage use of Elevator #6 as efficiently as possible, and we encourage parkers to use the passenger elevators and mall elevators for going to and from the garage whenever time allows.

OTIS Elevator Investigating Cause

Otis reported Service Elevator #5 (serving all floors and garage levels) was taken out of service after some unusual behavior was observed. Technicians have been unable to isolate the problem at this time, and service is being escalated to a specialist.

Since they’ve been unable to determine the problem, we do not yet have an eta for the repair. We will follow up once we know more, and have more certain timing to share with you.

There are moves scheduled in the upcoming week and our team will do their best to coordinate with movers and keep traffic flowing. But while this car is down we encourage anyone who is able to use the passenger elevators and mall elevators to go to and from the garage. Wait times for Service Elevator #6 could be lengthy at times.

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