We’ve asked if they could provide a detailed explanation of the most recent delays. In the meantime, they said they expect to finish and conduct testing, and have the elevator back up and running by the end of the day on Tuesday January 7th.
However, this was not a small task and has been complicated further due to the timing of the holidays. As the motor was taken apart, unforeseen conditions needed to be addressed.
To provide a comprehensive update…sadly as they took the motor for the elevator apart to make the repair that was originally planned and parts were ready for, it required much more work than anticpated. The work could not be completed on site, in the penthouse mechanical room. The entire machine had to be removed and taken to their shop for much more forensic work.
Fortunately for the Association, all the work needed is covered by our contract with OTIS, but it was more time consuming work than expected, made worse by the holiday season.
However, they have finally confirmed the repair work is completed. The machine for elevator #3 was returned to the building and work is underway getting it reconnected and they expect to begin testing the operators and controls early next week. Again, we have holidays to consider next week, but they’ve said it should be up and running mid-week.
We apologize for this unexpectedly long outage and we appreciate everyone’s amazing patience while this work has been completed.
However, they also reported that their specialist team, needed for this particular repair, was delayed a few days at a jobsite preceding our. Work is now expected to be finished sometime the middle of the week of December 16th.
We do expect to no more and perhaps a more certain ETA for completion, as this work continues.
We realize this ongoing outage is inconvenient, and we appreciate our resident’s patience and understanding while this important repair is completed.
Our regular technicians uncovered a problem while performing routing maintenance, specifically with the main drive shaft and bearings. This has required ordering the necessary parts – which are already in route – and scheduling a special repair team as we reported previously.
As of now, they expect the necessary parts to arrive in the upcoming week and the needed repair to begin on Monday December 2nd. Once work gets started, it should take about 2 weeks to complete.
We will update this post if any more details become available or if there is any change to our expectations.
While conducting routine maintenance, our regular service technician identified a problem requiring repair. We are awaiting an update on expectations and timing. When we receive more information, we will provide an update.
OTIS has advised that a special repair team will need to be scheduled to complete the necessary repairs. They are unable to provide and ETA yet, but we will post an update once it is available.
We realize having any elevators out of service is problematic, and we appreciate our resident’s patience and understanding while this is resolved.
We will keep everyone updated with any new information or details that become available.
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