From The Team At ASTOUND To Residents And Owners Of All ’10 and ’11 Units

(Also being door dropped to all 10 and 11 Units on all floors.)

December 12, 2024

Dear Resident of Park Tower Condominium Association,

Please be advised that the Astound Broadband Fiber-to-the-Home re-wire project start date has been scheduled from Monday, January 6th to Friday, January 31st. The specific details of the schedule are as follows:

Monday, January 6th – Monday, January 13th

1. FLOOR PROTECTION AND DRYWALL OPENINGS – Astound will place PVC floor protection for the entire 10 and 11 tiers from the top down (floors 55-3) and begin opening the wall at the work location on the ’11 unit side, followed by vacuuming of the work location. Astound will need to cut a 2 ft. x 5 ft. opening in the existing drywall. The location of the drywall opening will be on the bedroom side of the wall. Below are floorplans showing work locations:

Monday January 6th – All units from 55th to 46th floors
Tuesday January 7th – All units from 45th to 36th floors
Wednesday January 8th – All units from 35th to 26th floors
Thursday January 9th – All units from 25th to 16th floors
Friday January 10th – All units from 15th to 5th floors
Monday January 13th – All units from 4th to 3rd floors

Please Keep In Mind – The initial 2×5 wall opening will only be done in the ’11 unit guest bedroom. The ’10 unit location below is where the fiber line will be pulled through when they reach that step (below).

2. CORING AND VACUUMING – Astound will begin coring on Monday, January 6th and that will overlap with laying of the floor protection. Coring will happen from the ’11 unit side.

Monday January 6th – All units from 55th to 48th floors
Tuesday January 7th – All units from 47th to 37th floors
Wednesday January 8th – All units from 36th to 27th floors
Thursday January 9th – All units from 26th to 19th floors
Friday January 10th – All units from 18th to 10th floors
Monday January 13th – All units from 9th to 3rd floors

3. FIBER BACKBONE INSTALLATION – Next, Astound will begin coring in the ’11 units for the Fiber Backbone, on Monday, January 13th through Thursday January 16th, and the work area will be vacuumed.

This will require access to ALL ’11 Units from floor 55 to 3, each day, Monday, January 13th, Tuesday, January 14th, Wednesday, January 15th, Thursday, January 16th.

4. FIBER LINE INSTALLATION AND CLOSE UP – Including running the new Fiber Line and Connection, Drywall Closure, Drywall Patching, Sanding and Removing floor protection, to occur as follows:

• Fiber Rewiring and Drywall Closure* ’10 & ’11 Units

Tuesday January 14th  55th – 46th Floors
Wednesday January 15th  45th – 36th Floors
Thursday January 16th  35th – 26th Floors
Friday January 17th  25th – 16th Floors
Monday January 20th  15th – 3rd Floors

*Drywall closure will be limited to the ’11 units where the 2×5 opening was made.

• Patching Drywall ’11 Units

Wednesday January 22nd  55th – 48th Floors
Thursday January 23rd  47th – 40th Floors
Friday January 24th  39th – 30th Floors
Monday January 27th  29th – 21st Floors
Tuesday January 28th  20th – 10th Floors
Wednesday January 29th  9th – 3rd Floors

• Sanding & Removing PVC ’10 & ’11 Units (Sanding only in ’11s)

Friday January 24th  55th – 48th Floors
Monday January 27th  47th – 40th Floors
Tuesday January 28th  39th – 30th Floors
Wednesday January  29th – 21st Floors
Thursday January  30th  20th – 10th Floors
Friday January 31st  9th – 3rd Floors

[Painting of the work location is expected to be done in house by the Park Tower Staff. The PT Team will follow up in the next couple weeks with the anticipated painting schedule.]

We are excited to have this opportunity to provide you with our premier communication services and look forward to offering you the most innovative technology!

Thank you,
Astound Broadband Chicago

Park Tower Condominium Association 10 and 11 Unit Fiber-to-the-Home (FTTH) Re-Wire Frequently Asked Questions (FAQs)

1. Will the re-wire project cause any interruption to my current Cable and Internet service? No. Astound is installing a parallel backbone that does require any interference with the existing coaxial system.

2. How should I plan for the fiber rewire project?
The work in your unit should take approximately 90 minutes to complete depending on the specific wiring that required for your particular unit. Prior to the arrival of the Astound representative, please safeguard valuables and move furniture located between the point of entry and fiber termination point.

3. What will the fiber optic cable look like in my unit?
The fiber optic cable used in the units is very thin and almost invisible. It is too delicate to be run without being adhered to the wall, baseboard, or ceiling. To receive the newly contracted Astound service, you must have the fiber optic cable installed in your unit.

4. Can I request to have custom or additional wiring in my unit?
Yes, the on-site contractor can provide a quote and scope of work at the time of the unit wiring. Please notify the contractor of what additional wiring you would prefer. The individual quote will be based on the scope of work required. You have the option to provide the contractor with a separate date and time to schedule custom wiring. Please note that custom wiring cannot be done during previously scheduled construction or installation times. The resident will be invoiced and pay the contractor directly for any non-standard customized work. Payment is due upon receipt.

5. The schedule does not include specific time slots. When will my unit be visited? The wiring technicians will begin at the first floor listed at 9:00 am and proceed through the end of the floors listed.

6. What happens if my unit is not re-wired?…Units that are not re-wired will not be able to receive the newly contracted services…After the re-wiring is completed, in each respective tier, an implementation project will be scheduled in order install the new equipment and activate the new services in each unit…Upon completion of the implementation project, for each tier, the coax will be deactivated…Any units not re-wired will lose cable & internet service…Any unit that does not schedule to receive the new equipment will lose cable & internet service; as the existing equipment cannot operate in the fiber environment.

If you have any questions, please contact the Management Office at parktowercondo-mgmt@habitat.com.