From The Team At ASTOUND To The Owners And Residents Of All 02 And 04 Units All Floors

October 9, 2024

Dear Resident of Park Tower Condominium Association,

Now that Astound Broadband has completed Phase One of the Fiber infrastructure installation for the 02 and 14 Tiers, the next step is to schedule the installation of your upgraded equipment.

Your new Bulk Agreement now includes the following:
● Astound Preferred Video Service
● Paramount+ with Showtime
● Three (3) Android Cloud Based HD/DVR Powered by TiVo
● 1 GIG x 1 GIG Symmetrical High-Speed Internet Service
● One (1) Optical Network Terminal (ONT)
● Enhanced Mesh Wi-Fi (Includes up-to two Devices)

To have your equipment upgraded at no charge you must call our Local Customer Center at (312) 955-2190 Monday through Friday between 9am and 6pm. Appointments can be made Wednesday October 23rd through Saturday October 26th.

We will be decommissioning the coax infrastructure so to avoid loss of services through the coax infrastructure, you will need to contact us to have your fiber equipment installed.

Please contact us by Tuesday October 22nd to schedule your upgrade appointment. Upgrades completed after Saturday October 26th are subject to standard installation and activation charges.

In addition to the services included in your bulk package, Astound also offers mobile telephone service, additional enhanced mesh Wi-Fi devices, digital phone service, expansive tiers of additional HD programming, and much more. When contacting us, you will have the opportunity to personalize your Astound experience by adding to, or upgrading, your account with services that best fit your lifestyle.

We are excited to have this opportunity to provide you with our premier communication services and look forward to offering you the most innovative technology!

Thank you,
Astound Broadband Chicago

For a helpful FAQ (frequently asked questions) regarding the service upgrade, equipment installation process and the devices, Click Here.