NEW STATEMENT FROM RCN – Now ASTOUND BROADBAND

Dear Valued Customer,

RCN is now Astound Broadband powered by RCN. That’s because we are dedicated to providing great service and an astounding experience to you each and every day. More than ever, we are committed to providing you and your family the very best and we thank you for inviting us into your home.

Beginning in February, you’ll notice your bill statement will look a little different. You’ll see a new logo, an introduction to our new brand on the first page, and references to Astound Broadband throughout. You do not need to do anything. This change will not impact your services or billing or payment. You may have questions and you can learn more via the FAQs below and by visiting astound.com/our-story.

In addition to changes to your billing statement, you will notice changes to our website, our social media, our team uniforms, and our signage, all with a continued focus that reflects our deep-rooted commitment to customer service– to astound you each and every day.

We are powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. Thank you for inspiring us – your passions, your work, your life fuel us to be the very best. We’re glad to have you with us and we look forward to serving you. Visit astound.com/our-story to learn more.

Frequently Asked Questions

How do I pay my bill? You will continue to pay your bill the same as you today – nothing is changing. Payments should continue to be made the same way you do today – make it payable to the same company as you do today with the same account number, etc. – you do not need to make it payable to Astound Broadband.

Will my account number change? No – your account number will remain the same.
Do I need to notify banks and credits card companies if I have auto pay? No. Nothing is changing for autopay.

Who do I contact if I have an issue or questions? About my bill? About my services? Our phone numbers are not changing. You can continue to use the same contact phone number should you need to reach us.

Will my email change? No, your email will remain the same. Should something change in the future, we’ll notify you well in advance.

Do I need to do anything? You do not need to do a thing.

Why is the name changing? We’ve been a part of your community for years providing award-winning internet service and 24/7 local customer support. We’re evolving to better serve you, your passions, your work, your life. We’re evolving so that you can connect to a world of astounding possibilities.

Who is Astound Broadband? Astound Broadband serves eight of the top ten metro markets with continued focus on customer service and providing critical infrastructure to local communities. Astound Broadband reflects both the evolution of the company as well as its vision for the future.

What happened to RCN? RCN is changing our name to reflect who we are and what we do. Your passions fuel us to keep innovating and to continue to astound you every day.

Will RCN still be local? Yes. We’ve been in your community for years, with award-winning reliable services and 24×7 local customer support. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products.

Will your website change? Yes. Check us out at www.astound.com.

Will your social media change? Yes. Be sure to hook up with us on:

• • Facebook: Astound powered by RCN
  • Twitter: Astound powered by RCN
  • Instagram: Astound powered by RCN

Will you be offering anything new? We continually seek ways to fuel your passions – whether that’s investing in customer service, partnering with innovators like Netflix, eero, Sonos and NETGEAR, or finding new ways to build and bring you the services you want and love. We have some things planned as part of our launch and will be reaching out to inform you of any new things ahead.

INTRODUCING ASTOUND BROADBAND

Dear Valued Customer,

We want you to be among the first to know some exciting news! RCN is becoming Astound Broadband powered by RCN. You’ll see it’s not just our logo that is changing. In the coming days and weeks, we are changing our website, our social media, our messaging, our team uniforms, our signage, all with a continued focus that reflects our deep-rooted commitment to customer service– to astound you each and every day. We’ll keep you posted along the way.

We’ve been a part of our community for years, connecting families, students, bingers, gamers, and business to services you want and need to stay connected, productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better. We’re evolving…to better serve you… your passions, your work, your life. We’re evolving…so that you can connect to a world of astounding possibilities.

Introducing Astound Broadband powered by RCN

Technology will continue to propel us all into a new era, transforming the way we live our lives and how we connect with what we need most. We’ve gone from desktop to mobile; from text to photos to video; from appointment TV viewing to streaming and mobility. It’s amazing how fast things have changed and we have been here for you every step of the way… helping and guiding you as a trusted partner. And it doesn’t end here – the best is still ahead. We will continue to heavily invest in our local communities, to build network infrastructure and bring the communities we serve critical technology they need to meet tomorrow’s new challenges and to connect you to a world of astounding possibilities.

We’re dedicated to providing great service and an astounding experience each and every day. We’re glad to have you with us and we look forward to serving you. Keep an eye out for additional information on this change.

Frequently Asked Questions

Why is the name changing? We’ve been a part of your community for years providing award-winning* customer service and 24/7 customer support. We’re evolving to better serve you, your passions, your work, your life. We’re evolving so that you can connect to a world of astounding possibilities.

Who is Astound Broadband? Astound Broadband serves eight of the top ten metro markets with continued focus on customer service and providing critical infrastructure to local communities. Astound Broadband reflects both the evolution of the company as well as its vision for the future.

What happened to RCN? RCN is changing our name to reflect who we are and what we do. Your passions fuel us to keep innovating and to continue to astound you every day.

Will RCN still be local? Yes. We’ve been in your community for years, with award-winning* reliable services and 24×7 customer support. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products.

Will your website change? Yes. We will keep you posted in the coming weeks.

Will your social media change? Yes. We will keep you posted in the coming weeks of our new handles.

Will any of my services/prices/packages change? Your services and packages will not change.

Will you be offering anything new? We continually seek ways to fuel your passions – whether that’s investing in customer service, partnering with innovators like Netflix, eero, Sonos and NETGEAR, or finding new ways to build and bring you the services you want and love. We have some things planned as part of our launch and will be reaching out to inform you of any new things ahead.

How do I pay my bill? You will continue to pay your bill the same as you today – nothing is changing. Payments should continue to be made the same way. Please continue to make your payments payable to RCN with the same account number and information. You should not make it payable to Astound Broadband.

Will my account number change? No – your account number will remain the same.
Do I need to notify banks and credit card companies if I have auto pay? No. Nothing is changing for autopay.

Who do I contact if I have an issue or questions? About my bill? About my services? Our phone numbers are not changing. You can continue to use the same contact phone number should you need to reach us.

Will my email change? No, your email will remain the same. Should something change in the future, we’ll notify you well in advance.

Do I need to do anything? You do not need to do a thing.

*A trademark of Ziff Davis, LLC. Used under license. Reprinted with permission. Where available. ©2021 Ziff Davis, LLC. All Rights Reserved.
 
 Astound Broadband powered by RCN. 650 College Rd. East, Suite 3100, Princeton, NJ 08540.

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