Our Friends At Astound Broadband Warn Its That Time Of Year We May Expect Sun Outages

HUH?

Well, as they explain:

What are Sun Outages?

Twice a year, you may experience some degree of television interference due to “sun outages.” Such outages are caused by a phenomenon called a “solar satellite interference.” These brief outages occur when the sun is in a direct line behind a satellite transmitting cable signals. When the sun is aligned with a satellite, solar radiation, an energy the sun is emitting, interferes with the satellite’s signal and thus causes a brief signal outage.

When do sun outages happen and how long they last?

Sun outages occur every year, in Fall and Spring, and last approximately about a week each time. This Fall, sun outages are expected between October 4th and October 14th 2023. The exact time and duration will vary from channel to channel. This is due to channels being received off different satellites in the arc. Each satellite is affected at a different time as the sun moves across the satellite arc. The approximate times for signal loss will be between 10:30 AM and 5:30 PM ET and will last for approximately five to fifteen minutes depending on the size of the dish.

What kind of outage/interference can I expect?

During the sun outage, you may experience a pixelated picture, picture freezes, or audio distortions for a brief period of time.

How can I tell if it’s caused by a sun outage or something’s wrong with my cable?

The sun outage happens only during the day between 10:30 AM and 5:30 PM ET (no sun, no interference) and is brief, lasting for a few minutes—from 5 minutes, up to 15 minutes.

What should I do during a sun outage?

We apologize for any inconvenience a sun outage may cause. However, solar satellite interference is out of our control. Please be patient and everything will get back to normal. If you have questions about sun outages, please contact us.

(From https://www.astound.com/support/tv/sun-outages/)

Also, if you do ever experience any problems with service you should contact ASTOUND customer service so they can troubleshoot with you directly and schedule a technician. If you do have a problem but don’t feel it is being addressed by them effectively, please contact our team at parktowercondo-mgmt@habitat.com.