UPDATED August 15th

15 Tier Equipment Installation ASTOUND Table Event

Wednesday August 21st, 2024

5:30-7:30pm In The 2ndFloor Party Room

ASTOUND Representatives will be here to provide onsite support and answer questions about the fiber transition process and equipment installation. Their priority will be to help residents of the ’15 units, where the fiber line installation was recently completed. However, other residents with questions about the process are also welcome to stop it.

If you have any questions about the process at anytime, let our team know at parktowercondo-mgmt@habitat.com.

Read below for more, or Click Here to review the 15 Tier Equipment Installation Notice and FAQ. If you have not scheduled your appointment, please do so ASAP! The free installation period is August 21st through August 23rd.

ORIGINAL POST August 8th

Equipment Installation Appointment Instructions For The ’15 Units Are Now Available

Notices from ASTOUND with the details will distributed door to door in time for the weekend with instructions for Owners and Residents of  ’15 units to make free appointments to get their new equipment installed to the fiber line. The available installation dates are Wednesday August 21st through Saturday August 24th.

(IMPORTANT: For the 01/03 Tier, the co-ax service will be decommissioned on Monday August 26th. If any Owners or Residents did not get their new equipment installed, you can take advantage of this free install window. After the 26th, the old equipment will not receive service.)

ASTOUND will have multiple teams of technicians here at Park Tower on those dates  to install the new equipment and get residents set up. For anyone who will not be home or cannot arrange for someone to meet with the technician, you can contact the office at parktowercondo-mgmt@habitat.com and we will work with ASTOUND on the alternatives. Generally though, free installation will be available anytime they are here in the future for equipment installations.

It is important that everyone arrange your appointment as soon as possible, so that you can keep receiving service and start enjoy the new services such as the 1GIG Upload/Download internet speed.

For the complete instructions for setting up the appointment, as well as an FAQ about the install process and new service and equipment, Click Here.

ASTOUND advises that appointments will take about 45 minutes to an hour or so on average. This depends on how many devices you have that need to get set up, and of course they want to answer any questions you have. Also, since the new program relies heavily on Wi-fi service, it is vital that they set up the devices in the best possible arrangement for maximum coverage. To that end, technicians conduct “heat mapping” of each unit to make sure each unit gets the best possible service throughout the space.

One question we get frequently is, “If I presently pay for 1GIG premium service, will I still be billed for it?” NO! That charge will go away. In fact they’ve already started processing this in their system and statements for July service should start reflecting this.

We expect Owners and residents will have questions. Please review the FAQ included with the notice (above). If you still have any questions at all, e-mail our team and parktowercondo-mgmt@habitat.com and we will follow up.

You can also review our ongoing Fibhttps://www.ptcondo.com/astound-fiber-upgrade-on-the-horizon/er Project post for more FAQs and a history of the project to date: